Case studies

How We've Helped Amazon Sellers.

Three recent engagements, covering listing optimization, advertising efficiency and Seller Central account support — the challenge, the work performed, and what each seller reported afterwards.

The sellers named here are clients of 24hrsonlinehelp. Results are reported by each client from their own experience and are not independently audited. Amazon performance depends on many factors outside our control, so these outcomes are not typical and no result is guaranteed.

Case Study 01

Amazon Listing Optimization

Marcus Reed · NorthPeak Home · Amazon US

Challenge

NorthPeak Home had an established Amazon presence but was struggling to get the full value from its product listings. The product pages needed stronger keyword targeting, clearer product messaging, and a more conversion-focused structure.

Strategy

24hrsonlinehelp conducted a detailed listing audit and competitor review. We researched relevant search terms and reworked the product title, bullet points, description, and backend keywords. We also provided recommendations for product images and content structure to make the listings clearer and more compelling to shoppers.

Result

Following the optimization, NorthPeak Home reported a 28% improvement in listing conversion rate over the following 45 days.

Key improvements

SEO-focused listing structure
Improved keyword targeting
Stronger product messaging
Competitor-informed content
Conversion-focused listing presentation

Performance

Listing conversion rate: +28%
Measured over: 45 days

Marketplace: Amazon USService: Listing Optimization & Amazon SEO

Case Study 02

Amazon PPC Optimization

David Morgan · UrbanForge Goods · Amazon US

Challenge

UrbanForge Goods was running Amazon PPC campaigns but had difficulty controlling advertising efficiency. Several campaigns relied heavily on broad targeting, while search-term performance and negative keywords were not being reviewed consistently.

Strategy

24hrsonlinehelp reviewed the existing PPC structure and analyzed campaign, keyword, search-term, and product performance. The goal was to create a more structured advertising system and improve control over advertising spend.

Result

Within 60 days, UrbanForge Goods reported a 22% reduction in ACoS while maintaining overall advertising sales volume.

Work implemented

Short- and long-tail keyword research
Campaign restructuring
Negative keyword targeting
Match-type optimization
Bid adjustments
Budget allocation
Search-term analysis
Product-specific campaigns

Performance

Starting ACoS: 38.4%
Optimized ACoS: 29.9%
ROAS: 2.60 → 3.34

Marketplace: Amazon USService: Amazon PPC Management & Optimization

Case Study 03

Seller Central Account Support

Sarah Bennett · EverNest Living · Amazon US

Challenge

EverNest Living encountered a Seller Central account issue that affected several product listings and created uncertainty around the next steps. The seller needed help understanding the issue, organizing the required documentation, and preparing an appropriate response.

Strategy

24hrsonlinehelp reviewed the account situation and identified the areas requiring attention. Rather than relying on a generic response, we focused on understanding the underlying issue and preparing documentation relevant to the seller's situation.

Result

EverNest Living reported that the affected listings were restored after the corrective actions and response were submitted, allowing the seller to resume normal operations.

Support provided

Seller Central account review
Issue identification
Documentation review
Policy and compliance guidance
Corrective-action recommendations
Appeal response preparation
Follow-up guidance

Performance

Outcome: Affected listings restored

Marketplace: Amazon USService: Seller Central Account Support

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